Recently I had the pleasure to meet the real UPC. After 4 years of problemless service, i even recommended them to friends, they disconnected all my services because of an (automatic) payment that went wrong while i was on a holiday....Take the 'disconnection' time of 14 days and you have a problem for one week! I now know better, they are ASSHOLES! My problem is that I have all their services, Chello / UPC Digital / Telephone and TV.  Today they proved their RETARDness again by sending a reminder for an unpaid bill (I pay to them by automatic payment) !!! Try calling... Impossible!! So i spammed their helpdesk. I assume the cause is their NEW  'online' view-your-bill-system that makes you have to approve your bill manually each time or something... this I don't wish to be busy with. They never communicated this to me and propably also stopped sending the totals for each months bill after this new system became active, this explains also why automatic payments were stopped and also why the support by phone is unreachable.... RETARDS!